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Privacy Policy

1. General

1.1 The purpose of this Privacy Policy is to establish the types of information Bit Complete Inc. (“Bit Complete”) or its affiliates may collect from or about visitors to our website (“you”), and describes our practices for collecting, using, retaining, protecting, disclosing, and transferring such information. For purposes of this Privacy Policy, “personal information” means information that can be used to personally identify you, such as your name, address, telephone number, e-mail address, user IDs and passwords, billing and transaction information, credit card or other financial information, contact preferences, and similar information.

2. Scope

2.1 Bit Complete’s Privacy Policy applies to personal information and other information collected by Bit Complete or our affiliates from or about visitors to our websites. Unless otherwise specified below, this Privacy Policy does not apply to any other products or services or to information collected in any other way (whether online or offline) or for any other purpose.

3. What Information Does Bit Complete Collect?

3.1 Bit Complete or our affiliates may collect Personal Information and other information from or about you when you:

Subscribe to marketing information or support materials

  • Respond to promotional campaigns and materials
  • Visit our website
  • Contact us through web form or email

3.2 We also may collect information that is related to you but does not personally identify you. Information of this nature includes, but is not limited to; your computer’s operating system, browser, and your use of any activities on our websites. For more information on how Bit Complete uses cookies and other electronic tools for the collection of such information, please see Section 5 of this Privacy Policy.

4. Why Does Bit Complete Collect Your Information?

4.1 Bit Complete may collect and use your information in order to:

  • Improve our websites and services
  • Inform our marketing decisions

4.2 To assist us with the uses described in this Privacy Policy, Personal Information we or our third-party service providers have collected from or about you may be combined with or enhanced by other information from or about you that we have obtained from other online or offline sources, including our service providers or business partners.

5. How Bit Complete Collects Information Using Cookies and Online Advertising Tools

5.1 Bit Complete may collect and/or log your Internet Protocol address, Internet Domain name, the web browser and operating system used to access our websites, the files visited, the time spent in each file, and the time and date of each visit. Bit Complete may collect this information autonomically as you browse our websites through the use of log files and web beacons.

5.2 Bit Complete may also use cookies to automatically collect information about your use of our websites. The information collected in cookies (e.g., the web pages you visit on the website and navigation patterns, the date and time of your visit, the number of links you click within the site, the functions you use on the site, the databases you view and the searches you request on the site, the data you save on, or download from, the site, and the third-party websites you visited immediately before and after visiting the websites, and when you open our emails or click on any of their links) may be used and analyzed to improve our service to you and to personalize your web-browsing experience by providing Bit Complete with a better understanding of your interests and requirements regarding our websites. Cookies may be linked to your personal information, such as your e-mail address or password. We may also use cookies and other electronic tools placed by a third-party service provider to measure the effectiveness of our advertising and other information and help us understand what product information is of most interest to our customers and what kinds of advertising offers our customers like to see. Although the service provider logs the information coming from our websites on our behalf, Bit Complete controls how that data may and may not be used.

6. Use of Third Party Providers and Information Collections

6.1 Bit Complete uses third party providers to help provide certain services to you. Bit Complete requires any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information exclusively to the performance of services for Bit Complete. We require any company with which we share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Bit Complete.

7. Security of Personal Information

7.1 Bit Complete has technical measures in place to protect Personal Information that is collected under this Privacy Policy from accidental loss and from unauthorized access, disclosure, use, alteration, or destruction. These measures include computer safeguards and secured files, Internet firewalls, intrusion detection, anti-virus protection, and network monitoring. However, no electronic data transmission or storage of information can be guaranteed to be 100% private and secure, and you understand that Bit Complete does not ensure or warrant the privacy or security of any information we collect from or about you.

8. Bit Complete and General Data Protection Regulation

8.1 What is GDPR? The GDPR is a European data protection law. It sets out various requirements for data protection and applies to virtually all organizations that process the personal data of EU residents as a result of services offered to them, regardless of whether the organization physically resides in the EU.

8.2 The GDPR and Bit Complete. The GDPR distinguishes between organizations that are “data controllers” and those that are “data processors”. Bit Complete is a data controller of personal data collection. Under EU law, EU citizens have the right to:

  • View, edit, and request deletion of any Personal Information that has been collected by Bit Complete for any reason (some limitations do apply)
  • Have personal data transmitted to another controller in a commonly used machine readable format
  • Receive more information about Bit Complete’s data processing through a Subject Access Request form
  • Request Bit Complete provide detailed information about our personal data handling practices
  • Request Bit Complete stop using their personal data for direct marketing purposes

8.3 Enforcement of GDPR. To request access to, correction, or deletion of Personal Information or withdrawal of consent to the processing described in this Privacy Policy, please email us at [email protected].